If there was an equivalent of Windows Modal dialog box in web applications, a similar one can be found in ICICI Direct stock trading application.
1. They keep showing the above dialog box requesting you to update your information and not providing you an option which says nothing to update.
2. If you choose the option "Will change later", their later is hardcoded to be "Just Now"
3. If you want to update anyway just to make it go away, there's a dialog box in javascript straight from the 90's which says Occupation not mentioned or something similar.
Now it is understandable that web applications can have errors pushed to production, though it is scary for a financial site.
What is not understandable is the response of their customer support at their call center:-
1. Sir there is a technical problem with the site, it should be fine by tomorrow ( oh yeah, you dolt you haven't even heard my description of the problem ).
2. Sir please click on trading ( ofcourse you doofus, I know how to click on trading to make the screen go away but it comes back when I click something else )
All in all an arrogant and pig-headed customer care of ICICIDirect designed to make people go away means that an easily fixable javascript problem won't be fixed until someone in their own QA detects this edge case. Why is it so hard to listen to customers instead of continuing to parrot inanities. The financial institutions like ICICI are extremely vulnerable to phishing fraud precisely because they have no culture of listening to people and also seem to think spamming with misleading e-mail subject lines is 'great marketing'
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The Government of India has
The Government of India has reportedly instructed Internet Service Providers to block Blogger, Typepad and Geocities, among around twelve other domains perceived to be hosting 'radical' and 'anti-India' websites. Many Internet users in India were unable to access blogs over the weekend.
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Yes, that is some sloppy
Yes, that is some sloppy programming. I can't see how a business could run efficiently with outdated software. And customer support is never easy to reach when you have applications that are coded incorrectly. I'd recommend that businesses these days come up with a new way to interact with customers. ias coaching in chandigarh
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Yes, that is some sloppy
Yes, that is some sloppy programming. I can't see how a business could run efficiently with outdated software. And customer support is never easy to reach when you have applications that are coded incorrectly. I'd recommend that businesses these days come up with a new way to interact with customers. Technology these days makes it easy for a sales rep to take conference calls with distributors all over the world, bypassing these outdated 'forms.'
I have been listening to the
I have been listening to the stories of these call centre people recently, and apparently they have a script which they are instructed to follow religiously. Obviously the script does not cover all the options, so I think you are getting handled by the "default" section of the switch-case block. If these workers deviate from these script, they soon get a call from their superiors office, and get a "counselling".
ICICI call centers seem to care about minutes you spent too
During both my calls I was un-ceremoniously disconnected, perhaps the call center folks are too focused on minutes spent per customer or some other idiotic metric. Anyway the problem got fixed in the evening. Maybe a lot of customers got the same problem and brought down their efficiency. But it would have been more re-assuring if the 'new' problem description was circulated to the call center staff and a standard response like 'we are aware of the problem X(describe X a bit) and it would be fixed' would have helped more.
Yeah that too. I believe
Yeah that too. I believe there is a number of customers handled per week metric which these people have to adhere to.
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