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iAccelerator at IIM-A, learnings from 'mentoring' startups - 3, interaction with Sanjeev Bhikchandani and more

Do check out what Freeman has written about the iaccelerator. He spent a lot more time at the program than yours truly and has given the incubation process a much deeper thought.

Some media coverage for the generally media shy program.

The iaccelerator 2008 the startup incubation program invited a steady stream of visiting mentors for interactive sessions with the incubatees, a veritable who's who of successful entrepreneurs of India. Yours truly only had the opportunity to listen to Mouthshut, Naukri founders and Sequoia Capital's Sandeep Singhal. I won't be covering the advice offered by Sandeep Singhal to the startup teams as it involves a bit about their secret sauce. I'll cover the startups and their secret weapons once they agree to be covered on this blog.

Just at the end of iaccelerator 2008 program at this moment is that two of the startups out of the five have agreed to be funded by CIIE and the funding quantum is about 50k to 75k level( based on my earlier conversations with CIIE folks) for a reasonable amount of stake and relatively benevolent terms. Its un-confirmed yet and I have shot an e-mail to Aditi(CIIE) for a confirmation.

Sanjeev Bhikchandani basically happened to be present at the IIM-A Entrepreneur's meet and he had a fairly long public Q & A style interaction for a large enough audience at iaccelerator's work area. To his credit he was very candid about what makes Naukri.com and Infoedge's portfolio of sites tick. (keep reading)

He had a lot of advice to the startups at iaccelerator, which included his take on specific business models and target markets that the technology developed by the startups should be focused on.
1. With all the funding eco-system in place it makes sense to really focus on your idea and not worry about bootstrapping it with services kind of revenue. Naukri.com was bootstrapped in a different era.
2. Build defensible Intellectual Property that fills a void in the marketplace and outrun your competitors using that.
3. Make sure a market exists for an idea and is large enough.

Yep the usual advice above but then you can a learn a whole lot more from listening to him speak how he describes Infoedge's business models, technology focus and execution strategy.

Infoedge currently is the biggest web player in India, wildly profitable, incremental revenue adds 90% to the bottomline, cash reserves exceed 350 crore INR. How did they end up trouncing their better funded rivals is probably a story that has been probably covered better elsewhere. Over a period of time Infoedge has learned how to scale better by watching Google's and Yahoo!s of the world and describes itself as a media business with a very strong technology focus. Infoedge doesn't have a core competence in User Generated Content (UGC). It enters into only 'large' media marketplaces with huge corporate advertising budgets which lend themselves to a structured search( its key technology focus), except for Jeevansathi and Brijj all other properties follow the model. Sanjeev is a big believer in strong technology similar to Google and observes that keyword based search results and advertising have a lot more CPM on Infoedge properties than display advertising inventory they consume.

The key to naukri's success as compared to its rivals is that the rivals ( according to Sanjeev ) are stuck in 1998's technology in job search space and Infoedge has been able to leapfrog in effectiveness by using seach and matching technology which he calls Naukri.com's defensible Intellectual Property. He described what he called the virtuous cycle of the classified search business which keeps improving in effectiveness for both candidates and advertisers due to more job matches and more suitable candidates found with the addition of larger volume of advertisers and users, a classic cycle feeding on itself and growing. This he described as a characteristic of media business the one in which addition of users to the system improves effectiveness without adding incrementally to the costs and winner takes all or most. Which is definitely true of classified advertising space in Jobs, Education and Property classifieds search the key focus areas of Infoedge.

(I am not sure I heard him say 'search' but thats how I describe it)

Sanjeev also spoke about what sort of startups Infoedge would be willing invest into if convinced.
1. Should not be in a key focus area that Infoedge already works, so niche Jobsites, Matrimony, Property, Educational classified
2. A very strong management who can execute, Infoedge doesn't have management bandwidth to handle businesses they invest into.
3. Strong defensible Intellectual Property and technology focus
4. Existing marketplace and media business characteristics.

Now its hard to argue with Sanjeev that someone would be able to dislodge Naukri.com in the conventional way of building a better mousetrap since its about the virtuous cycle fed by volume growth. He does see the threat posed by professional social networks like linkedin spreading into India and transforming the indian job market just as it happened in the west. Which explains Infoedge's investment into their Brijj professional social network project to capture the growing social job search marketplace. He also conceded that as of today the engagement of professional indian social networks like Brijj and its rivals have a long way to go in gaining engagement that fun social networks have. Perhaps he is right that the Jobs search marketplace in India is going to look like this for a lot longer and professional social networks don't just yet pose a threat of obsolescence to Job portals.

'Stay Hungry and Stay Foolish' the book by Rashmi Bansal tells more about Sanjeev Bhikchandani's story and more advice from him to entrepreneurs.

Is India ready for my.barackobama like political platform ?

There are some 30 million young voting age citizens of India on Orkut and other social networking sites. Linkedin/MySpace and even Facebook are marginal blips in the popular Indian Internet scene. Compared to fan groups of popular music directors and cricketers the indian political groups on orkut happen to really tiny and community engagement levels are really low or discussions do not have much depth. Most of the young citizens from educated classes either do not vote at all( most haven't even registered themselves as voters) or have pitifully low attention span for politics.
So is there a huge audience for such a site ? Sure there is a possible audience of 30-40 million young voters.

Is it possible to sell a political platform to existing popular political parties ? Political parties in India haven't been known to pay for any technology except for un-solicited SMS'es and un-solicited voice spam. From my personal experience, some of the party organizations can be really corrupt with each decision maker marking up price of your services at next level until it reaches a political party's 'high command'. So you can't sell the services or give them for free with an agreement to monetize it on their behalf very easily. The existing political parties are all too corrupt for their own good.
Can emerging educated class parties/groups in India buy into it? Most of these parties are from people with IT background or friends in IT. Most haven't gone beyond rudimentary shared hosting sites and haven't created enough engagement to need to scale up their platforms as yet.

changeindia.in
jago.in
lok-paritran.org

So according to me the marketplace for political platforms doesn't exist today. You can't really offer say a USD100/mo(+usage) hosted social web political platform to rich politicians who would buy it online. Internet using politicians do not yet exist in India, the cost of making such sales to dinosaurs is simply too high as of today.

Whether the delimitation of constituencies in favor of urban areas is going to change this in a significant way is still to be played out in next 2 general elections over next 6 years or so,

To BSNL nodal appellate officer for Haryana after he refused to take my phone call

to bdgarg@bsnl.co.in
cc pg_haryana@bsnl.co.in,pg_ab@bsnl.co.in
date Tue, Jul 15, 2008 at 3:34 PM
subject Escalation of Grievance

Dear Mr. Garg,

1. I had applied for change of broadband plan(from home-250 to Home-UL-1350) on phone number almost a month ago around 15th June by submitting a written application duly signed for after the local telephone exchange insisted that it can't be done on phone. Since then only once they called up within 2 days and told me that the plan hasn't yet changed due to technical reasons they didn't elaborate and after that deadening silence.
2. I have been regularly contacting 01732-231017 on the status and I haven't got any positive response from them, infact most of the time the phone is not picked up.
3. I have followed the TRAI recommended method of
a) Calling the Call Center toll free number provided by the BSNL 18004241600 wherein they expressed in-ability to get the change done.
b) Called the nodal officer's at 0171-2603691 and 0171-2640050, the former doesn't pick up the phone and the latter has not responded back since one week.
c) I called you on your number and I was told you were in a meeting.

4. Kindly change my Broadband plan its one month overdue and BSNL continues to bill me at atrociously high dataflow prices making my usage of Internet un-tenable for the desired purpose. I shall be forced to seek disconnection of phone line if this grievance is not
resolved.

5. And yes I think BSNL is an ugly, inefficient and un-ethical monopoly and in any civilized country other than India this kind of behavior would invite heavy regulatory fines on the company.

No Thanks
-Tarun

--------
Context:
BSNL is the only provider of Broadband in my small town of Yamunanagar. And they are fugly monopolists. Airtel's behavior appears saintly in comparison to these 'fine folks'

Update 16-JUL-2008:

Next day the plan change happened and I got a phone call, 'aapka broadband plan change kar diya hai'. No I am not grateful to them. I think the turnaround time of one month is not acceptable nor is the the un-enviable uptime of services. But it is such a relief to be able to listen to music on shoutcast and being able to watch 'educational' videos on Youtube.

Update 17-JUL-2008:

What worked: I don't know really which approach worked with BSNL. Apart from the above escalation process I also complained to DoT ( Department of Telecommunications) through the ticketing system at Grievance portal for netizens of Indian State and from yesterday since the plan was changed have gotten half a dozen confirmation phone calls from Yamunanagar Telephone Exchange, Ambala Telephone Exchange and last one from Ministry of Communication. Previously a complaint with Grievance Portal for getting the BSNL Portal ID had also worked. BSNL Portal ID is required by broadband subscribers to view their dataflow usage if they are on a dataflow limited plan. To give you an idea of rationing of my usage of Internet, in the first 15 days of July I sent and received only 500 MB of traffic @2Mbps however the next day on 16th July I added another 500MB of dataflow from the rate unlimited connection of 512Kbps.

R.I.P. Twitter

I made a new friend on my gtalk list. Its called update@identi.ca
twitter@twitter.com died long back on me and I was never able to get it to work after that.

Rest In Peace Twitter. So long and thanks for all the fish.

People who wish to follow my microblog can go to http://identi.ca/tarundua81 instead of http://twitter.com/tarundua80

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