An experience at Vodafone Store where I went to ask how to activate a direct debit facility:
Me: Hi
Vodafone's Idiot (we'll call him VI for short): At first sir, what is your mobile number
Me: It is printed on the slip I just gave you
VI: Yes but is it your number?
Me: Why would I write someone else's number (Aaaargh!!) Yes it is my number
VI: Right. Please tell me your billing address, date of birth and alternate telephone number
Me: Don't you first want to know why I am here
VI: No sir, for security reasons, we have to verify you are a genuine customer
Me: But why would I come in here if I wasn't a customer...and I only want to know how to activate direct debit facility
VI: Are you giving me the details or should I call for the next customer
Me: I'll tell you all you want to know, provided you tell me the same information about yourself
VI: I am sorry, I can not answer your stupid questions
Me: Thank you. You answered all your stupid questions yourself.
This is a true account of what happened with me today. Agreed these guys are taught to work as per a system - but it is the limit of idiocy to insist on 20 questions being answered even before you can tell them why you are there in the first place. Welcome Vodafone...Goodbye customer!
Vodafone
An experience at Vodafone Store where I went to ask how to activate a direct debit facility:
Me: Hi
Vodafone's Idiot (we'll call him VI for short): At first sir, what is your mobile number
Me: It is printed on the slip I just gave you
VI: Yes but is it your number?
Me: Why would I write someone else's number (Aaaargh!!) Yes it is my number
VI: Right. Please tell me your billing address, date of birth and alternate telephone number
Me: Don't you first want to know why I am here
VI: No sir, for security reasons, we have to verify you are a genuine customer
Me: But why would I come in here if I wasn't a customer...and I only want to know how to activate direct debit facility
VI: Are you giving me the details or should I call for the next customer
Me: I'll tell you all you want to know, provided you tell me the same information about yourself
VI: I am sorry, I can not answer your stupid questions
Me: Thank you. You answered all your stupid questions yourself.
This is a true account of what happened with me today. Agreed these guys are taught to work as per a system - but it is the limit of idiocy to insist on 20 questions being answered even before you can tell them why you are there in the first place. Welcome Vodafone...Goodbye customer!