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The fabulous price vodafone paid for hutch is eventually going to be paid for by their customers the mobile phone users.
This is reference to my call
This is reference to my call with Hyderabad call center with Ramesh, Srinath, Rahul (Supervisor), Ram Krishnan (Supervisor) on 24 Jun 208 from 2000 hrs to 2200 Hrs.
I am having Mobile no 9966822815 and it is my prepaid card. I am also using Vodafone post paid number 9820418497 which is my primary. I have recharged for Rs 550/- few days back for my prepaid. Today when I try to make a call, the voice messages says I do not have enough balance to make call. When I checked the balance it was showing minus Rs. 100 /-. I immediately called customer care and talk to Ramesh, since he did not find the solution he transferred to his supervisor Ram Krishnan. Ram Krishnan verified all my accounts patiently and concluded that I am having Rs 100 Positive amount. Also, He says i can make an outgoing call since the service is active. He also requested me to give me a call after verifying the same. With thanks, I disconnected my call and try to use the prepaid number to call other number. This time also I was having same problem. Again, I have contacted customer care, this time it was Srinath and he is also connected me to his supervisor Rahul. Rahul is looking impatience and not listening to me. He over took me, before I complete my sentence. He also went hot, when i tried to explain what I had talked to Ram Krishnan. He was also not accepting my complaint and he refuses to give contact details of nodal officers. Since I am using Hutch/Vodafone for almost 3 1/2 years, this is the first time for such a genuine complaint, the call center guy (Rahul) is refused to accept and become anger over me. It is sad that your "Happy to Help" is not working with this kind of customer treatment. If I am not getting justice, I will think to terminate all my Vodafone service and all publish this in all consumer forums. But I hope I will get the justice soon.
Vodafone Suckssss!
I went to the Vodafone gallary to deactivate my Sim, as the firend on whose name i took it was going out of town permanently. At the store, the Vodafone guy took an application written from me along with the payment of duely checked balance amount and added his signature and seal to it. He took it with himself and when i asked for having its xerox, he said we don have xerox machine here with us and be assured u'll have the services deactivated shortly.
The Sim card wasnt used for 3 continuous months and we thought it has been deactivated. we dint receive any calls from Vodafone regarding the bills as well.
In April, they called me up (on my alternative no. which I had to give while purchasing new Sim) and said the due amount has gone upto Rs 1500 and I need to pay it. Most important of all, the Sim was NOT deactivated!
I am not able to understand as to what the Vodafone does in the name of providing telephony services.
Worst telecom Company....
I face the same problem, more over some vodafone law firm threatened me about legal action against me. I think we people must aware other people in our circle about this bull shit company and kick him out of the country.
Vodafone Zindabad
A week back I switched to Vodafone.
Everything was fine but suddenly one morning there was some problem with Vodafone sim card. It was not getting detected.
I got a replacement-it was very fast.
But for activation of this new sim card it taking a hell lot of time. Every time I call them (from land line) I get the answer that it will be activated in 1 hour. Now almost 48 hrs have passed and I eveven called the regional manager and again I got the same answer. It will be activated in 1 hour. I lost my temper and I shouted at that person. (Mr. Harshad). He has now assured me that new sim card will be activated in another 24 hours. I cant understand one thing if a new connection can be obtained within 1 hour and why is it taking more than 48 hrs to rectify a problem. And if they knew that it is going to take such a long time then why was I given that stupid answer that It will be done in 1 hour.
Parallel connection
I cant understand why vodafone extend the facility of parallel connection to customers who have two connections? Their customer care says 'yes' but ask you to take two different connections. Let Vodafone think of parallel connection under a single Bill. What is the reaction?
KVS Prasad
down! down ! down ! VODAFONE
down!
down !
down !
VODAFONE
COME WITH GOOD SPIRIT
COME WITH OFFERS
merciless deduction
Is there anyway to take legal action against the irresponsible customer care executives of Vodafone in kolkata?
Everytime I make complain they just dont understand the real problem and makes false promises to look upon the matter.This happening from last week of April to till date i.e 9th May.Please help!
Vodafone India sucks
Vodafone India sucks BIG TIME.
I got a vodafone connection and submitted all documents. After couple of days they barred my clip and outgoing saying they have not received documents. Then I resubmitted on their vodafone shop and now they say they have recieved but will not activate until they verify. Do hell with their process, I bought the connection, paid for it and I am being harassed coz their supply chain is weak. Not to mention umpteen calls I made to their customer care, customer care calls dropping any arbitrary time, and long wait times.
This company is going to hell.
Worst Vodafone Service.
Now a days Vodafone is the worst service provider. Whenever I am talking with some other
person through my Vodafone no, every time very friquently getting cross connection. And whenever I informed to customer care, they are saying that nobody is complaining about cross connection, I am the first person is telling this problem to customer care. So they can do anything regarding this. Not only that, their network coverage is also very very pooooooooor...But really woundering that their cost is also same to other service provider for giving this type of poor service.
And last of all just I wanted to say that vodafone customer care peoples are also not at all experienced for handeling the customer problem properly...
Worst Vodafone Service and the worst happy to help Customer care
Name : Varun Solanki
Plan : 299 Corporate Plan
Mobile no: 9823053210
this is more than the worst experience i am having since the day i choose to vodafone.
I have long story to tell you and planning to go to consumer court as i am being troubled again and again.
I took this connection in march it took long than a week to get the sim working.. then i applied for GPRS plan and again the same duration to get the plan working.... well i called 111 hundreds of time and customer care hardly get connected and even if gets connected, 8 out of 10 times ypur happy to help representative hanged up with out even care to listen to the customer.. is this the way they are pretty happy to help????.
Well that also pass over some how.. now i was traveling and i found that my Vodafone sim is deactivated with out any notice this was the time i had to think to go to consumer court.. it was ridiculous and frustrating to get the sim deactivated at the time i was traveling and needed it on top of everything..
well i tried 100 times customer care no. 111 (happy to help you) but they are pretty unhappy to even get the call it seems.. they do not even want to listen what is the problem of customer.. instead they forced me to pay the bill (mind it that I was traveling and was not in the condition to pay the bill and told the same thing to Vodafone happy to help CSRs) what i was not supposed to as i am using GPRS 299 unlimited plan that Vodafone consolidated at the end of the month so that is not my responsibility.. and when they do it at the end of month the bill is supposed to exceed the limit for sure.. hell they do not even understand this thing.. anyhow one gentleman understood and activated the phone .. phew!
but no next day again they deactivated the same indulging mr to go to consumer court and file a case against them. many a times i called customer care ()unhappy to help you) and got once in hundred times and they were so adamant that they kept telling that we get ur request and will do the need full. i can not write how frustrating it was when u need it at the most and u don't get it all u get it negative response from the service provider who promises happy to help you..
finally i paid the amount because i needed it, not the Vodafone cares about the customer.. i am really surprised how long it will take Vodafone to disappear from Indian market if the same is the case with other customer.. i am possessing the corporate plan so i wonder how much the normal people would have been suffering.. if this is the way they respond to a corporate customer..
well now i got it activated and i don't really know when they will de activated it again and again i may be dialing 111 thousands time to speak to a representative once who will not listen to me anyway... i had Idea earlier and i really miss that.they were far better in network and superb in Customer care..
Conclusion is i have 299 unlimited price plan. if you consolidate it at the end that is not my problem and my services should get deactivated without a prior notice.
I am planning to go to consumer court anyhow.
This was the biggest mistake i made in choosing Vodafone. i am suffering a lot for it.
god bless VOdafone and send it back out of india
Varun Solanki
i agree 100%
thats true i agree the network is pathetic n i get frustrated many a time..
i would soon with forty other of my frens r planning to switch to other service provider...its sad as i been hutch customer since 6yrs..........
yes cross conection has been
yes cross conection has been troubling me in hyderabad.
Hi! Try this link -
Hi! Try this link - http://www.vodafone.in/Vodafone/main.aspx
vodafone: one of the worst service provider
the hopeless callcenter executives of vodafone have been very rude at times while talking..... they dont even try to understand my concern..... i wanted to temporarily disconnect my postpaid sim...... since i lost my mobile phone along with and later i found that my sim was missused by somebody having due of 1500+... now tell me who is responsible for this.... irresective of this they send a notice to me for not paying the dues......
guys it has happened to me it can happen to you too...... dont ever trust on vodafone...... and if you have xperienced something bad like me..... switch on to some other service provider......
just let them understand that customers are more valuable then money.....
VODA FONE customer service sucks
I have been a customer of VODAFONE (erstwhile MAXTOUCH /ORANGE /HUTCH)for about 8 years now... In the past there have been times where I have not paid the amount due to them in time and have ended paying a penalty for it. The inability to pay has been purely due to my hectic schedule or blame it on my absent mindedness!
Ever since VODAFONE took over the services from HUTCH; trust me my life has become miserable; despite the fact that I have ensure the payment of due well before the due date!
First they automatically subscribe me to some caller tunes and charge me for it!
Then they automatically subscribe me to some SMS services and charge me for it!
Each time it has been a horrendous effort to make your way through the call center agents who are annoying most of the time! They just keep repeating themselves. But the positive side is, they boost your self esteem; atleast you are not a parrot like they are!
Then came the worst, VODAFONE disconnected my services claiming that I had not paid the dues! To my fortune, I was traveling and had to hunt around for time and a cyber cafe to check my bank statement; hurray I seem to have paid them the amount!
Again the cycle of call center agents... but then remember it boosted my self esteem!
Finally sent them the payment details and got the services restored!
This has been going on for the last several months (ever since VODAFONE took over!)
The latest; last month Jan 15, 2008 I have paid the dues. However on the due date Jan 25, 2008 I get an SMS reminder asking me to payup; realising they have goofed again, I sent them the usual mail with all the transaction details; but VODAFONE deem fit to disconnect my services. On calling their call center, I gathered from the floor manager Sunil Pai that he is in receipt of the mail and did not bother to do nothing about it; instead when I call he tells me that I need to send him a facsmile of the bank statement!
LOL I guess I will not wait for the number portability, I will just get another number from another service provider!
Bless VODAFONE, do not curse them, remember they boost your self esteem!
p.s. am very thank ful to the following for making my day;
Samar -Nodal officer
Sunil Pai -Customer Support Manager
Abhijeet Sawant -Floor Supervisor
Suresh,like yours,my
Suresh,like yours,my self-esteem is riding high after dealing with vodafone recently. They would not accept my employer's letter as proof of residence,and wanted all sorts of funny wording in the letters (this after taking Rs. 1500 advance for my and my wife's connections).Then they issued 2 tel. nos. which they cancelled after a couple of days and assigned 2 new nos. Then they interchanged our talk plans.Then someone called up to find out if the changed plans were correct or not.When I said no,they sent me SMS saying that as requested by me,the plans had been reversed!Today I got a letter mentioning the changed plans only!
Anyway,my guess is that this organization is like an orphan,so everyone feels like doing what they want with their moronic intelligence!
Torture by VODAFONE
I support fully the experiences narrated above as I am undergoing the similar torture for the last few months. I keep getting the unsolicited messages about fortune/South Africa-Pakistan cricket score , Bollywood tunes etc which I have not asked for neither am interested in. My battery dischrges due to receipt of such trash rather than due to the calls made by me.
Most INSULTING PART IS WHEN i GET A MESSAGE TO PAY MY OVERDUE BILL ON TIME TO AVOID DISCONTINUANCE OF THE SERVICE.
Let me tell every one reading this that not a single payment was delayed on my part since MAXTOUCH days. The reason given is that these are system generated messages and should be ignored.
Common, I refuse to believe that in these days of TECH savvy service providers VODAFONE or for that matter any servoce provider cannot link the system to the track record of the customer for his/her bill payment track record and only select those who have defaulted even once.
I cannot be tolerant for such nuisance every month and am seriously considering the option of switching over to other service provider.
Will anyone take cognizance of this??
vodafone: one of the worst service provider.
its ironical to state that my most usable service provider has dissappointed me...... hutch which is now vodafone is very bad in terms of customer service, billing and payments..... etc.... its been a nightmare now for me to have vodafone connection. anybody reading this blog...... please dont have vodafone connection..... its really bad.....
Complete Breakdown in Vodafone Services
Due to inefficient setup of Vodafone in India , I had requested them on their no. 9811098110 to disconect my no. which is 10 years old. Ihave also written them on mail but even 24 hrs after they have not been able to disconnect the line.
For Air & Rail booking services also , their site is not working. My current bill paid on 1st Dec. is shown outstanding till today, the 4rth Nov.
Hey Tarun first check ur
Hey Tarun first check ur messages just dont blast in ur state of temper u r not writing the correct dates in the correct place u paid 1st dec and then how will it show as paid on 4th november
Sunil not Tarun right ?
Anonymous,
You mean Sunil not Tarun right ?
Network
After Hutch changed to Vodafone, The service is very poor.
I keep getting Marketing calls from vodafone atleast 5 times a day, I have already complained that to Vodafone.
Today from 4 AM There is no signals in All vodafone mobiles in Ambattur (Chennai)
All mobiles showing emergency only.
Very Dis satisfied with the service.
My Vodafone - India
Always use to pay bills online. But now finding it very inconvenient to make payments.
Vodafone
An experience at Vodafone Store where I went to ask how to activate a direct debit facility:
Me: Hi
Vodafone's Idiot (we'll call him VI for short): At first sir, what is your mobile number
Me: It is printed on the slip I just gave you
VI: Yes but is it your number?
Me: Why would I write someone else's number (Aaaargh!!) Yes it is my number
VI: Right. Please tell me your billing address, date of birth and alternate telephone number
Me: Don't you first want to know why I am here
VI: No sir, for security reasons, we have to verify you are a genuine customer
Me: But why would I come in here if I wasn't a customer...and I only want to know how to activate direct debit facility
VI: Are you giving me the details or should I call for the next customer
Me: I'll tell you all you want to know, provided you tell me the same information about yourself
VI: I am sorry, I can not answer your stupid questions
Me: Thank you. You answered all your stupid questions yourself.
This is a true account of what happened with me today. Agreed these guys are taught to work as per a system - but it is the limit of idiocy to insist on 20 questions being answered even before you can tell them why you are there in the first place. Welcome Vodafone...Goodbye customer!
Update!! It is back up now
The site is up now.
VODAFONE india site is down
I generally pay my bills online.
this months it's not working.
What the hell r they doing?
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